Notice of Privacy Practices

We are required by law to maintain the privacy of your protected health information (PHI), to give you this notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect.

We reserve the right to change this notice and to make the revised notice effective for PHI we already hold as well as information we receive in the future. The current notice is always posted on this page.

Treatment. We may use and disclose your PHI to licensed providers, pharmacies, laboratories, and others involved in your care so that treatment can be reviewed, prescribed, dispensed, and coordinated.

Payment. We may use and disclose your PHI to obtain payment for services, including payment authorization and processing.

Health care operations. We may use and disclose your PHI for quality assessment, clinical review, compliance, and administrative activities.

As required by law. We may disclose PHI when required by federal, state, or local law, including for public health activities, health oversight, judicial proceedings, and law enforcement purposes.

We do not sell your protected health information, and we do not use it for advertising or marketing purposes without your written authorization.

Other uses and disclosures not described in this notice will be made only with your written authorization. You may revoke that authorization at any time in writing, except to the extent we have already acted in reliance on it.

• Request access to and a copy of your health information.
• Request an amendment to information you believe is incorrect.
• Request an accounting of certain disclosures.
• Request restrictions on certain uses and disclosures.
• Request confidential communications by an alternative means or location.
• Receive a paper copy of this notice.
• Be notified in the event of a breach of unsecured protected health information.

Your payment method may be authorized while you complete your intake, before your case is reviewed. Your payment is completed only if a licensed provider confirms treatment. Payment does not guarantee a prescription.

If you believe your privacy rights have been violated, you may file a complaint with us through Support, or with the Secretary of the U.S. Department of Health and Human Services. You will not be penalized or retaliated against for filing a complaint.

To exercise any right described in this notice, or to ask a question about our privacy practices, contact us through GOODNCO Support.

If you are an existing patient with an active clinical case, your care team can also be reached through the Patient Portal.