Telehealth Informed Consent

Telehealth is the delivery of health care using electronic communications when you and your clinician are not in the same place. Through GOODNCO’s intake, that includes secure written intake and review of the answers you submit. Some product paths may ask for photos in the future; today no photo is uploaded from this site. The licensed provider group that treats you may also offer secure messaging or a live video or telephone visit on its own platform, where it requires or offers them.

Most GOODNCO care paths begin with an asynchronous review: you complete an intake, and a licensed clinician reviews it on their own schedule rather than in a live appointment. The clinician may message you for more detail, may require a live visit, may recommend in-person care, and may decline to treat you. You are told the outcome of the review.

Your clinician is licensed in the state where you are located at the time of service. Services are available only in states where the practice is licensed and where state law permits this form of care. The practice, not GOODNCO, is responsible for your clinical care and holds your medical record. GOODNCO operates the website and intake and does not practice medicine.

Telehealth can give you access to a licensed clinician without travel, let you complete an intake and follow up from home, and give your clinician a written record of your history.

• A clinician cannot physically examine you, so some conditions cannot be assessed accurately at a distance.
• Information you submit may be incomplete or unclear, which can delay care or lead to a decision to decline treatment remotely.
• Technology can fail: outages, poor image quality, lost messages, or delayed delivery.
• Electronic transmission carries a security risk despite the safeguards in place.
• A remote evaluation can, rarely, lead to a diagnosis being missed or delayed compared with an in-person visit.
• Any treatment carries the possibility of side effects or an adverse reaction, which your clinician will discuss with you.

Submitting an intake, paying a fee, or completing a visit does not entitle you to a prescription, to any specific medication, or to any specific outcome. Your clinician decides what is medically appropriate. Individual results vary, and no result is promised.

Your clinician prescribes only within the scope of their license and within federal and state law, and only when a prescription is medically appropriate for you. No controlled substances are prescribed through this platform. A prescription may be limited in quantity or refills, and may require follow-up, laboratory results, or an in-person evaluation before it continues.

Telehealth is not for emergencies. If you have or think you have a medical emergency — including chest pain, trouble breathing, severe bleeding, a sudden severe headache, or symptoms of a stroke — call 911 or go to the nearest emergency department. If you are in a mental health crisis or thinking about harming yourself, call or text 988, the Suicide and Crisis Lifeline. This site has no messaging feature. Never use email to report an emergency; call 911 or 988.

You may instead see a clinician in person, use another telehealth provider, or continue with your existing primary care clinician. Choosing telehealth here does not prevent you from seeking care elsewhere at any time.

You agree to give accurate and complete information about your identity, age, location, medical history, allergies, and current medications and supplements; to follow the instructions your clinician gives; to report side effects and changes in your condition promptly; to keep follow-up appointments and complete requested laboratory work; and to use any medication only as prescribed and never share it.

Information from your care becomes part of the medical record held by the treating practice and is protected under HIPAA and applicable state law. Our HIPAA Notice of Privacy Practices, published on this site, explains your rights. You may ask that records be shared with your primary care clinician. Visits are not recorded unless you are told and you agree in advance.

Fees for evaluation, treatment, and any product are shown before you pay. GOODNCO services are not billed to insurance and are not covered by Medicare or Medicaid. An evaluation fee pays for the clinician’s review, and that review has value whether or not it results in a prescription. Refund terms are in our Refund Policy on this site.

By providing your contact details you agree that the licensed provider group that treats you may contact you about your care using the address and number you provide, through its own systems. Today GOODNCO does not send order or marketing messages by email or text message; if we start, we will tell you first and every marketing message will include a way to opt out, at any time, without affecting your care. Never send emergency information by any of these channels.

Because GOODNCO does not collect or hold your telehealth consent, withdrawal is handled by the licensed provider group that treats you. Contact that provider group directly through its patient portal (care.goodnco.com) to withdraw consent for future care; support@goodnco.com can help you reach them. Withdrawal does not affect care already provided or records already created, and may mean the provider group can no longer treat you through this platform.

GOODNCO’s intake asks you to accept the Terms and Privacy Policy and to attest that your answers are accurate. GOODNCO does not collect or store a telehealth consent signature. Any informed consent required by law is obtained by the licensed provider group that treats you, through its own process, before care begins. Questions about that consent, or withdrawing it, go to that provider group (patient portal: care.goodnco.com); support@goodnco.com can help you reach them.

Email support@goodnco.com for help with the platform. For a clinical concern, contact the licensed provider group directly through its patient portal (care.goodnco.com); support@goodnco.com can help you reach them. Please do not include health details in ordinary email.