Shipping Policy

This policy explains how GOODNCO ships orders. Shop checkout is not open yet, so no order is being fulfilled today. The terms below are the terms that apply when purchasing opens, and the delivery details for your specific order are shown before you authorize payment.

We ship to street addresses in the United States where the product is permitted and, for prescription products, where the treating practice is licensed. We do not ship to international addresses. Some products cannot be shipped to every state; availability is shown before checkout.

Enter a complete, valid shipping address. We validate addresses at entry to reduce failed deliveries. An order sent to an address you entered incorrectly and returned to sender may be reshipped at your cost. Post office boxes are not accepted for some products.

Prescription orders ship only after a licensed clinician approves the prescription and a pharmacy fills it. Shop orders ship after payment is authorized. The processing time and the expected delivery window are shown for your order before you pay and again in your order confirmation.

Shipping cost, method, and any expedited option are shown at checkout before payment. Free or discounted shipping, where offered, applies to the qualifying items stated in that offer.

Once an order ships, a tracking reference is available for the order. Delivery timing is controlled by the carrier. Delivery may require someone to be present, and some products require an adult signature.

Prescription products are dispensed by a licensed pharmacy and shipped in discreet packaging. Some products are temperature-sensitive and ship with appropriate packaging; follow the storage instructions included with the product on arrival. A prescription shipment cannot be redirected to a different person.

Carrier backlogs, weather, natural events, address problems, pharmacy stock, and clinician review timing can delay a shipment. We are not responsible for carrier delays. If an order is delayed beyond the window we showed you, contact support and we will investigate.

Report a package that shows as delivered but was not received, or that arrives damaged, within 14 days of the delivery date. Include your order reference and photographs where the package is damaged. We work with the carrier and, where the claim is confirmed, replace the item or refund it under our Refund Policy.

A package refused at delivery or returned as undeliverable is handled under our Refund Policy. Dispensed prescription products cannot be restocked or resold once they leave the pharmacy and are not refunded when they are returned to sender.

Return eligibility is set by our Refund Policy: unopened non-prescription products within 30 days of delivery, and no returns of dispensed prescription products. Contact support before sending a return; returns received without a reference cannot be matched to an order.

Email support@goodnco.com with your order or tracking reference. Please do not include health details or payment card information in email.